1300 4 58237 
Lubes Direct Privacy Policy
Our commitment to your privacy
LUBES DIRECT is committed to ensuring that you are comfortable in supplying us with your personal information. As of 21 December 2001, LUBES DIRECT is required by the Privacy Act to comply with the National Privacy Principles. If you want to know more about these principles, a copy can be found at www.privacy.gov.au
LUBES DIRECT's ability to responsibly manage your personal information is best demonstrated by it's use of customer information over many years, This LUBES DIRECT Privacy Policy sets out how LUBES DIRECT manages personal information to comply with the provisions of the Privacy Act.
Collection and Storage
In order for LUBES DIRECT to provide high quality goods and services, it currently collects and stores information provided by the customers. This information could relate the supply of petroleum and petroleum related products and services such as fuels and lubricants and other services.
To provide these services LUBES DIRECT may ask you to submit personal information, which for example, may include your name, address, telephone number or e-mail address. While there may be no obligation to provide LUBES DIRECT with such personal information, if you choose to withhold that information LUBES DIRECT may not be able to provide you with the goods and services that you require.
From time to time LUBES DIRECT may collect information from publicly available sources. LUBES DIRECT may also undertake customer surveys to determine your satisfaction with our service and to improve our product offerings to better suit changing needs.
LUBES DIRECT takes measures to protect the personal information it collects to avoid unauthorised access, loss, misuse, disclosure or alteration. LUBES DIRECT also takes measures to destroy or permanently de-identify personal information when it is no longer required. Strict security measures have been implemented to ensure your personal information remains safe and confidential.
Use of Personal Information
Personal information sought by LUBES DIRECT is usually used to carry out the requested services. For example, a direct debit for the payment of products purchased from LUBES DIRECT will require you to provide your account details.
With your consent, LUBES DIRECT may also use your personal information in other ways to provide you with advise of new and existing products, services and payment options, community service information and special offers.
Occasionally LUBES DIRECT may conduct customer research which involves contacting customers such as yourself, in an effort to ascertain ways of better providing products and services that meet your needs. In the process of doing this, LUBES DIRECT may share information with statisticians, market research organisations or other organisations with whichLUBES DIRECT has alliances. Wherever possible, LUBES DIRECT will limit personal information supplied to organisations outside of LUBES DIRECT to information that does not identify you personally.
Access to your Personal Information
You are entitled to access any personal information that LUBES DIRECT holds about you, except in certain circumstances set out in the National Privacy Principles.
Enquiries
Should you have any enquiries regarding your personal information, please contact our Manager on 1300 4 LUBES. For most requests your information will be provided free of charge, but we may charge a reasonable fee if your request is such that requires a substantial effort on our part.
Alternatively, you can write to:
The Manager LUBES DIRECT PO BOX
4305 PENRITH NSW 2750
YOU SHOULD NOT RELY ON THE INFORMATION AT THIS SITE. MAKE YOUR OWN ENQUIRIES AND OBTAIN INDEPENDENT ADVICE ABOUT THIS SITE, AND ANY SITES LINKED TO OR FROM THIS SITE ("LINKED SITE"). LUBES DIRECT ACCEPTS NO LIABILITY ARISING FROM THE INFORMATION AT THIS SITE, OR A LINKED SITE, BEING INCORRECT, INCOMPLETE OR MISLEADING. UNLESS LUBES DIRECT HAS AGREED IN WRITING, LUBES DIRECT PROHIBITS ANY ACTIVITY WHICH USES INTELLECTUAL PROPERTY OWNED BY, OR LICENSED TO LUBES DIRECT OR WHICH MAY INVOLVE LUBES DIRECT IN ANY LIABILITY. TO THE EXTENT PERMITTED BY LAW, ALL TERMS (INCLUDING CONDITIONS AND WARRANTIES) ARE EXCLUDED. LUBES DIRECT ACCEPTS NO LIABILITY ARISING FROM THE MISUSE OF ANY USERS ACCESS IF PASSWORDS ARE BREACHED BY THE USER NOT TAKING DUE CARE WITH THE SECURITY OF THEIR PASSWORD.
IF YOU CREATE A LINK TO THIS SITE, YOU DO SO AT YOUR OWN RISK. LUBES DIRECT HAS NOT AGREED TO ANY CONDUCT CONNECTED WITH A LINKED SITE WHICH MAY BE UNLAWFUL, OR AN INFRINGEMENT OF RIGHTS.